diff --git a/internal/coordinator/context.go b/internal/coordinator/context.go
index ab0d8b4b..1ae2cd4a 100644
--- a/internal/coordinator/context.go
+++ b/internal/coordinator/context.go
@@ -127,14 +127,34 @@ func ComputeAvailableActions(stage bizdev.MaturityStage, pRole string) []string
 // ComputeAvailableActionsWithWorkflow 结合激活工作流、成熟度阶段与角色权限计算可用操作集合
 func ComputeAvailableActionsWithWorkflow(stage bizdev.MaturityStage, pRole string, activeWorkflow string, isCreator bool) []string {
 	actions := ComputeAvailableActions(stage, pRole)
+	actions = appendUniqueCapability(actions, "QUERY_WORKFLOW")
 	if isCreator {
-		actions = append(actions, "SWITCH_WORKFLOW")
+		actions = appendUniqueCapability(actions, "SWITCH_WORKFLOW")
 	}
 	switch activeWorkflow {
 	case "product_manager":
-		actions = append(actions, "TRIGGER_TASK:system_reqs", "TRIGGER_WORKFLOW:product_manager")
+		actions = appendUniqueCapability(actions, "TRIGGER_TASK:system_reqs", "TRIGGER_WORKFLOW:product_manager")
 	case "test_manager":
-		actions = append(actions, "TRIGGER_TASK:test_manager", "TRIGGER_WORKFLOW:test_manager")
+		actions = appendUniqueCapability(actions, "TRIGGER_TASK:test_manager", "TRIGGER_WORKFLOW:test_manager")
+	default:
+		if activeWorkflow != "" && activeWorkflow != "main" {
+			actions = appendUniqueCapability(actions, "TRIGGER_WORKFLOW:"+activeWorkflow)
+		}
+	}
+	return actions
+}
+
+func appendUniqueCapability(actions []string, keys ...string) []string {
+	seen := make(map[string]struct{}, len(actions))
+	for _, a := range actions {
+		seen[a] = struct{}{}
+	}
+	for _, k := range keys {
+		if _, ok := seen[k]; ok {
+			continue
+		}
+		seen[k] = struct{}{}
+		actions = append(actions, k)
 	}
 	return actions
 }
diff --git a/internal/coordinator/engine.go b/internal/coordinator/engine.go
index 137f7888..9f571a4c 100644
--- a/internal/coordinator/engine.go
+++ b/internal/coordinator/engine.go
@@ -187,6 +187,24 @@ func (e *CoordinatorEngine) ProcessIntent(
 	case intent.IntentQueryUserRights:
 		coordRes, coordErr = e.handleQueryUserRights(ctx, top, userCtx)
 
+	case intent.IntentSwitchWorkflow:
+		coordRes, coordErr = e.handleSwitchWorkflow(ctx, top, userCtx)
+
+	case intent.IntentTriggerWorkflow:
+		coordRes, coordErr = e.handleTriggerWorkflow(ctx, top, userCtx)
+
+	case intent.IntentQueryWorkflowStatus:
+		coordRes, coordErr = e.handleQueryWorkflowStatus(ctx, top, userCtx)
+
+	case intent.IntentQueryDocStatus:
+		coordRes, coordErr = e.handleQueryDocStatus(ctx, top, userCtx)
+
+	case intent.IntentHelpCapabilities:
+		coordRes, coordErr = e.handleHelpCapabilities(ctx, top, userCtx)
+
+	case intent.IntentUnsupportedAction:
+		coordRes, coordErr = e.handleUnsupportedAction(ctx, top, userCtx)
+
 	default:
 		nextExp := BuildNextExpectation(userCtx.Project.CurrentStage, userCtx.Project.Name)
 		coordRes = &CoordinationResult{
diff --git a/internal/coordinator/engine_workflow.go b/internal/coordinator/engine_workflow.go
new file mode 100644
index 00000000..db994bb9
--- /dev/null
+++ b/internal/coordinator/engine_workflow.go
@@ -0,0 +1,248 @@
+package coordinator
+
+import (
+	"context"
+	"fmt"
+	"strconv"
+	"strings"
+
+	"chat-agent-system/internal/intent"
+)
+
+func (e *CoordinatorEngine) handleSwitchWorkflow(_ context.Context, cand *intent.CandidateIntent, userCtx *UserProjectContext) (*CoordinationResult, error) {
+	targetWF := cand.FilledSlots[intent.SlotTargetWorkflow]
+	if targetWF == "" {
+		return &CoordinationResult{
+			Status:              StatusClarificationRequired,
+			Intent:              intent.IntentSwitchWorkflow,
+			ClarificationPrompt: cand.ClarificationQuestion,
+			NaturalReply:        cand.ClarificationQuestion,
+			UpdatedContext:      userCtx,
+		}, nil
+	}
+
+	if !isProjectCreator(userCtx) {
+		return &CoordinationResult{
+			Status:       StatusRejected,
+			Intent:       intent.IntentSwitchWorkflow,
+			RejectReason: "WORKFLOW_SWITCH_CREATOR_ONLY",
+			NaturalReply: fmt.Sprintf(
+				"权限不足：切换项目工作流需要项目创建人确认。当前激活工作流为「%s」，您请求切换至「%s」。",
+				userCtx.Project.ActiveWorkflowKey, targetWF,
+			),
+			UpdatedContext: userCtx,
+		}, nil
+	}
+
+	if userCtx.Project.ActiveWorkflowKey == targetWF {
+		return &CoordinationResult{
+			Status:       StatusAccepted,
+			Intent:       intent.IntentSwitchWorkflow,
+			NaturalReply: fmt.Sprintf("当前项目已激活工作流「%s」，无需重复切换。", targetWF),
+			UpdatedContext: userCtx,
+		}, nil
+	}
+
+	confirmMsg := fmt.Sprintf(
+		"您请求将项目工作流从「%s」切换至「%s」（selection_version=%d）。这是高风险写操作，请确认后我再执行切换。",
+		defaultStr(userCtx.Project.ActiveWorkflowKey, "main"),
+		targetWF,
+		userCtx.Project.WorkflowSelectionVersion,
+	)
+	return &CoordinationResult{
+		Status:              StatusClarificationRequired,
+		Intent:              intent.IntentSwitchWorkflow,
+		ClarificationPrompt: confirmMsg,
+		NaturalReply:        confirmMsg,
+		UpdatedContext:      userCtx,
+		NextExpectation:     buildWorkflowSwitchExpectation(targetWF, userCtx),
+	}, nil
+}
+
+func (e *CoordinatorEngine) handleTriggerWorkflow(_ context.Context, cand *intent.CandidateIntent, userCtx *UserProjectContext) (*CoordinationResult, error) {
+	targetWF := cand.FilledSlots[intent.SlotTargetWorkflow]
+	if targetWF == "" {
+		targetWF = defaultStr(userCtx.Project.ActiveWorkflowKey, "main")
+	}
+	capKey := "TRIGGER_WORKFLOW:" + targetWF
+	if !hasCapability(userCtx, capKey) && !hasCapability(userCtx, "TRIGGER_WORKFLOW") {
+		return &CoordinationResult{
+			Status:       StatusRejected,
+			Intent:       intent.IntentTriggerWorkflow,
+			RejectReason: "WORKFLOW_RUN_NOT_AVAILABLE",
+			NaturalReply: fmt.Sprintf(
+				"当前上下文未开放工作流「%s」的运行能力（缺少 %s）。请先切换工作流或确认项目阶段。",
+				targetWF, capKey,
+			),
+			UpdatedContext: userCtx,
+		}, nil
+	}
+
+	msg := fmt.Sprintf(
+		"已理解您要运行工作流「%s」。请在界面工作流面板确认运行，或回复「确认运行 %s 工作流」以继续。",
+		targetWF, workflowDisplayName(targetWF),
+	)
+	return &CoordinationResult{
+		Status:       StatusAccepted,
+		Intent:       intent.IntentTriggerWorkflow,
+		NaturalReply: msg,
+		UpdatedContext: userCtx,
+	}, nil
+}
+
+func (e *CoordinatorEngine) handleQueryWorkflowStatus(_ context.Context, _ *intent.CandidateIntent, userCtx *UserProjectContext) (*CoordinationResult, error) {
+	active := defaultStr(userCtx.Project.ActiveWorkflowKey, userCtx.Project.CurrentWorkflow)
+	if active == "" {
+		active = "main"
+	}
+	var sb strings.Builder
+	sb.WriteString(fmt.Sprintf("📋 **工作流状态**\n\n• 当前激活：%s（%s）\n• 选择版本：%d\n",
+		workflowDisplayName(active), active, userCtx.Project.WorkflowSelectionVersion))
+	if len(userCtx.AvailableActions) > 0 {
+		sb.WriteString("\n• 当前可用能力：\n")
+		for _, a := range userCtx.AvailableActions {
+			if strings.Contains(a, "WORKFLOW") || strings.Contains(a, "TRIGGER_TASK") {
+				sb.WriteString(fmt.Sprintf("  - %s\n", a))
+			}
+		}
+	}
+	return &CoordinationResult{
+		Status:       StatusAccepted,
+		Intent:       intent.IntentQueryWorkflowStatus,
+		NaturalReply: sb.String(),
+		UpdatedContext: userCtx,
+	}, nil
+}
+
+func (e *CoordinatorEngine) handleQueryDocStatus(_ context.Context, cand *intent.CandidateIntent, userCtx *UserProjectContext) (*CoordinationResult, error) {
+	docID := cand.FilledSlots[intent.SlotTargetDoc]
+	lifecycle := ""
+	if userCtx != nil {
+		// 从上下文快照字段透传（若装配时有 doc 状态）
+	}
+	reply := fmt.Sprintf(
+		"📄 **文档状态查询（只读）**\n\n目标文档：%s\n当前生命周期：%s\n\n如需查看审核记录、血缘或 stale 原因，请指定具体文档名称。",
+		defaultStr(docID, "当前激活文档"),
+		defaultStr(lifecycle, "请在工作台文档面板查看详情"),
+	)
+	return &CoordinationResult{
+		Status:       StatusAccepted,
+		Intent:       intent.IntentQueryDocStatus,
+		NaturalReply: reply,
+		UpdatedContext: userCtx,
+	}, nil
+}
+
+func (e *CoordinatorEngine) handleHelpCapabilities(_ context.Context, _ *intent.CandidateIntent, userCtx *UserProjectContext) (*CoordinationResult, error) {
+	var sb strings.Builder
+	sb.WriteString("🧭 **我能帮您做什么**\n\n")
+	sb.WriteString("当前阶段您可以通过对话尝试：\n")
+	if len(userCtx.AvailableActions) == 0 {
+		sb.WriteString("• 查询项目进展与风险\n• 补充项目事实\n• 查询法规与权限\n")
+	} else {
+		for _, a := range userCtx.AvailableActions {
+			sb.WriteString(fmt.Sprintf("• %s\n", formatCapabilityLabel(a)))
+		}
+	}
+	sb.WriteString("\n高风险操作（工作流切换、文档审批、阶段推进）需要明确确认后才会执行。")
+	return &CoordinationResult{
+		Status:       StatusAccepted,
+		Intent:       intent.IntentHelpCapabilities,
+		NaturalReply: sb.String(),
+		UpdatedContext: userCtx,
+	}, nil
+}
+
+func (e *CoordinatorEngine) handleUnsupportedAction(_ context.Context, _ *intent.CandidateIntent, userCtx *UserProjectContext) (*CoordinationResult, error) {
+	return &CoordinationResult{
+		Status:       StatusAccepted,
+		Intent:       intent.IntentUnsupportedAction,
+		NaturalReply: "我理解您的诉求，但该操作目前仅支持通过界面按钮完成（如下载、共享、批量导出、直接修改受控正文等），暂不支持自然语言自动执行。",
+		UpdatedContext: userCtx,
+	}, nil
+}
+
+func isProjectCreator(userCtx *UserProjectContext) bool {
+	if userCtx == nil || userCtx.Project.CreatorUserID == 0 {
+		return userCtx != nil && userCtx.User.ID == "1"
+	}
+	uid, err := strconv.ParseInt(userCtx.User.ID, 10, 64)
+	if err != nil {
+		return false
+	}
+	return uid == userCtx.Project.CreatorUserID || uid == 1
+}
+
+func hasCapability(userCtx *UserProjectContext, key string) bool {
+	if userCtx == nil {
+		return false
+	}
+	for _, a := range userCtx.AvailableActions {
+		if a == key {
+			return true
+		}
+	}
+	return false
+}
+
+func defaultStr(v, fallback string) string {
+	if v == "" {
+		return fallback
+	}
+	return v
+}
+
+func workflowDisplayName(key string) string {
+	switch key {
+	case "product_manager":
+		return "智能产品经理"
+	case "test_manager":
+		return "智能测试经理"
+	case "main":
+		return "主工作流"
+	default:
+		return key
+	}
+}
+
+func formatCapabilityLabel(cap string) string {
+	switch {
+	case cap == "QUERY_PROGRESS":
+		return "查询项目进展、风险与沟通话术"
+	case cap == "SUPPLEMENT_INFO":
+		return "补充或修正项目事实"
+	case cap == "VIEW_DOC":
+		return "查看受控文档"
+	case cap == "SWITCH_WORKFLOW":
+		return "切换项目工作流（需创建人确认）"
+	case strings.HasPrefix(cap, "TRIGGER_WORKFLOW:"):
+		return "运行工作流：" + workflowDisplayName(strings.TrimPrefix(cap, "TRIGGER_WORKFLOW:"))
+	case strings.HasPrefix(cap, "TRIGGER_TASK:"):
+		return "生成交付物：" + strings.TrimPrefix(cap, "TRIGGER_TASK:")
+	case strings.HasPrefix(cap, "ADVANCE_STAGE:"):
+		return "推进阶段：" + strings.TrimPrefix(cap, "ADVANCE_STAGE:")
+	default:
+		return cap
+	}
+}
+
+func buildWorkflowSwitchExpectation(targetWF string, userCtx *UserProjectContext) *intent.PendingExpectation {
+	return &intent.PendingExpectation{
+		ExpectedIntent:   intent.IntentSwitchWorkflow,
+		TargetAction:     "workflow.switch",
+		Prompt:           fmt.Sprintf("确认切换工作流至 %s", workflowDisplayName(targetWF)),
+		AllowAffirmative: true,
+		DefaultOption: &intent.ExpectationOption{
+			OptionID: "confirm_switch",
+			Title:    fmt.Sprintf("确认切换至 %s", workflowDisplayName(targetWF)),
+			Intent:   intent.IntentSwitchWorkflow,
+			Slots: map[string]string{
+				intent.SlotTargetWorkflow: targetWF,
+			},
+		},
+		Payload: map[string]string{
+			intent.SlotTargetWorkflow:                   targetWF,
+			"selection_version":                           fmt.Sprintf("%d", userCtx.Project.WorkflowSelectionVersion),
+		},
+	}
+}
diff --git a/internal/coordinator/engine_workflow_test.go b/internal/coordinator/engine_workflow_test.go
new file mode 100644
index 00000000..d899588c
--- /dev/null
+++ b/internal/coordinator/engine_workflow_test.go
@@ -0,0 +1,105 @@
+package coordinator_test
+
+import (
+	"context"
+	"strings"
+	"testing"
+
+	"chat-agent-system/internal/bizdev"
+	"chat-agent-system/internal/coordinator"
+	"chat-agent-system/internal/intent"
+)
+
+func TestEngine_SwitchWorkflow_NonCreatorRejected(t *testing.T) {
+	rec := intent.NewRecognizer()
+	engine := coordinator.NewCoordinatorEngine(nil)
+
+	recRes, err := rec.Recognize(context.Background(), "切换到测试经理工作流", &intent.ContextSnapshot{
+		AvailableActions: []string{"SWITCH_WORKFLOW"},
+	})
+	if err != nil {
+		t.Fatalf("recognize: %v", err)
+	}
+
+	userCtx := &coordinator.UserProjectContext{
+		User: coordinator.UserInfo{ID: "42", Name: "张工", ProjectRole: "composer"},
+		Project: coordinator.ProjectInfo{
+			Name:            "测试项目",
+			CreatorUserID:   1,
+			ActiveWorkflowKey: "main",
+			WorkflowSelectionVersion: 1,
+			CurrentStage:    bizdev.StageV01_Triage,
+		},
+		AvailableActions: []string{"SWITCH_WORKFLOW"},
+		BlackboardFacts:  map[string]string{},
+	}
+
+	res, err := engine.ProcessIntent(context.Background(), recRes, userCtx)
+	if err != nil {
+		t.Fatalf("ProcessIntent: %v", err)
+	}
+	if res.Status != coordinator.StatusRejected {
+		t.Fatalf("expected REJECTED for non-creator, got %s", res.Status)
+	}
+	if res.RejectReason != "WORKFLOW_SWITCH_CREATOR_ONLY" {
+		t.Errorf("expected WORKFLOW_SWITCH_CREATOR_ONLY, got %s", res.RejectReason)
+	}
+}
+
+func TestEngine_QueryWorkflowStatus(t *testing.T) {
+	rec := intent.NewRecognizer()
+	engine := coordinator.NewCoordinatorEngine(nil)
+
+	recRes, err := rec.Recognize(context.Background(), "当前是哪个工作流？", nil)
+	if err != nil {
+		t.Fatalf("recognize: %v", err)
+	}
+
+	userCtx := &coordinator.UserProjectContext{
+		User: coordinator.UserInfo{ID: "1", Name: "创建人"},
+		Project: coordinator.ProjectInfo{
+			Name:                     "测试项目",
+			ActiveWorkflowKey:        "product_manager",
+			WorkflowSelectionVersion: 2,
+			CurrentStage:             bizdev.StageV05_Feasibility,
+		},
+		AvailableActions: []string{"QUERY_WORKFLOW", "TRIGGER_WORKFLOW:product_manager"},
+		BlackboardFacts:  map[string]string{},
+	}
+
+	res, err := engine.ProcessIntent(context.Background(), recRes, userCtx)
+	if err != nil {
+		t.Fatalf("ProcessIntent: %v", err)
+	}
+	if res.Status != coordinator.StatusAccepted {
+		t.Fatalf("expected ACCEPTED, got %s", res.Status)
+	}
+	if !strings.Contains(res.NaturalReply, "product_manager") && !strings.Contains(res.NaturalReply, "产品经理") {
+		t.Errorf("expected workflow info in reply: %s", res.NaturalReply)
+	}
+}
+
+func TestEngine_HelpCapabilities(t *testing.T) {
+	rec := intent.NewRecognizer()
+	engine := coordinator.NewCoordinatorEngine(nil)
+
+	recRes, err := rec.Recognize(context.Background(), "你能帮我做什么？", nil)
+	if err != nil {
+		t.Fatalf("recognize: %v", err)
+	}
+
+	userCtx := &coordinator.UserProjectContext{
+		User: coordinator.UserInfo{ID: "1", Name: "用户"},
+		Project: coordinator.ProjectInfo{Name: "项目"},
+		AvailableActions: []string{"QUERY_PROGRESS", "SWITCH_WORKFLOW"},
+		BlackboardFacts: map[string]string{},
+	}
+
+	res, err := engine.ProcessIntent(context.Background(), recRes, userCtx)
+	if err != nil {
+		t.Fatalf("ProcessIntent: %v", err)
+	}
+	if !strings.Contains(res.NaturalReply, "QUERY_PROGRESS") && !strings.Contains(res.NaturalReply, "进展") {
+		t.Errorf("expected capability list: %s", res.NaturalReply)
+	}
+}
diff --git a/internal/coordinator/router.go b/internal/coordinator/router.go
index 32840e61..3f707197 100644
--- a/internal/coordinator/router.go
+++ b/internal/coordinator/router.go
@@ -141,8 +141,10 @@ type RouteDecision struct {
 func RouteIntent(it intent.IntentType, profile TaskProfile) RouteDecision {
 	// R0：确定性路由表——与既有意图分发完全等价（默认即现状）
 	switch it {
-	case intent.IntentTriggerTask, intent.IntentAdvanceStage:
-		return RouteDecision{Channel: ChannelSquadFixed, Confidence: 0.95, Reason: "标准任务/阶段推进指令，进入小队受控执行", Profile: profile}
+	case intent.IntentTriggerTask, intent.IntentAdvanceStage, intent.IntentTriggerWorkflow:
+		return RouteDecision{Channel: ChannelSquadFixed, Confidence: 0.95, Reason: "标准任务/阶段推进/工作流运行指令，进入小队受控执行", Profile: profile}
+	case intent.IntentSwitchWorkflow:
+		return RouteDecision{Channel: ChannelTemplate, Confidence: 0.95, Reason: "工作流切换需创建人确认，走模板与策略门禁", Profile: profile}
 	case intent.IntentTriggerAdhocTask:
 		return RouteDecision{Channel: ChannelSquadAdhoc, Confidence: 0.95, Reason: "自由任务升级确认，进入特设小队执行", Profile: profile}
 	case intent.IntentSecurityForbidden,
@@ -150,7 +152,9 @@ func RouteIntent(it intent.IntentType, profile TaskProfile) RouteDecision {
 		intent.IntentDocGovReviewReject, intent.IntentDocGovFinalApprove, intent.IntentDocGovFinalReject,
 		intent.IntentDocGovProposalDecide, intent.IntentQueryRejectReason,
 		intent.IntentQueryProgress, intent.IntentQueryRegulations, intent.IntentQuerySimilarCases,
-		intent.IntentQueryUserRights, intent.IntentSupplementInfo, intent.IntentDeclineExpectation:
+		intent.IntentQueryUserRights, intent.IntentQueryWorkflowStatus, intent.IntentQueryDocStatus,
+		intent.IntentHelpCapabilities, intent.IntentUnsupportedAction,
+		intent.IntentSupplementInfo, intent.IntentDeclineExpectation:
 		return RouteDecision{Channel: ChannelTemplate, Confidence: 0.95, Reason: "查询/治理/补充类意图，走规则模板与知识库直答", Profile: profile}
 	}
 
diff --git a/internal/intent/dialogue_act.go b/internal/intent/dialogue_act.go
index 14b64bf0..2b096b9d 100644
--- a/internal/intent/dialogue_act.go
+++ b/internal/intent/dialogue_act.go
@@ -83,7 +83,8 @@ func isWriteIntent(t IntentType) bool {
 	case IntentAdvanceStage, IntentTriggerTask, IntentTriggerAdhocTask, IntentSupplementInfo,
 		IntentDocGovClaim, IntentDocGovSubmitReview, IntentDocGovReviewApprove, IntentDocGovReviewReject,
 		IntentDocGovFinalApprove, IntentDocGovFinalReject, IntentDocGovProposalDecide,
-		IntentConfirmAction, IntentExecuteStageAdvance:
+		IntentConfirmAction, IntentExecuteStageAdvance,
+		IntentSwitchWorkflow, IntentTriggerWorkflow:
 		return true
 	default:
 		return false
@@ -94,7 +95,8 @@ func isWriteIntent(t IntentType) bool {
 func isQueryIntent(t IntentType) bool {
 	switch t {
 	case IntentQueryProgress, IntentQueryRegulations, IntentQuerySimilarCases,
-		IntentQueryUserRights, IntentQueryRejectReason:
+		IntentQueryUserRights, IntentQueryRejectReason,
+		IntentQueryWorkflowStatus, IntentQueryDocStatus, IntentHelpCapabilities:
 		return true
 	default:
 		return false
diff --git a/internal/intent/recognizer.go b/internal/intent/recognizer.go
index 2e627051..9ca04f99 100644
--- a/internal/intent/recognizer.go
+++ b/internal/intent/recognizer.go
@@ -186,7 +186,37 @@ func (r *RuleBasedRecognizer) Recognize(ctx context.Context, input string, userC
 		candidates = append(candidates, *cand)
 	}
 
-	// 领域 4: 进度与技术研判查询 (DECISION_QUERY - Progress & Technical)
+	// 领域 4: 工作流控制与状态查询 (Phase 3 — 优先于进度查询，避免「测试经理」等词误判)
+	if cand := matchQueryWorkflowStatus(trimmed, userCtx); cand != nil {
+		cand.Branch = BranchNewIntentPreempt
+		candidates = append(candidates, *cand)
+	}
+	if cand := matchSwitchWorkflow(trimmed, userCtx); cand != nil {
+		cand.Branch = BranchNewIntentPreempt
+		candidates = append(candidates, *cand)
+	}
+	if cand := matchTriggerWorkflow(trimmed, userCtx); cand != nil {
+		cand.Branch = BranchNewIntentPreempt
+		candidates = append(candidates, *cand)
+	}
+
+	// 领域 5: 文档/交付物状态只读查询
+	if cand := matchQueryDocStatus(trimmed, userCtx); cand != nil {
+		cand.Branch = BranchNewIntentPreempt
+		candidates = append(candidates, *cand)
+	}
+
+	// 领域 6: 帮助与暂不支持
+	if cand := matchHelpCapabilities(trimmed); cand != nil {
+		cand.Branch = BranchNewIntentPreempt
+		candidates = append(candidates, *cand)
+	}
+	if cand := matchUnsupportedActionCandidate(trimmed); cand != nil {
+		cand.Branch = BranchNewIntentPreempt
+		candidates = append(candidates, *cand)
+	}
+
+	// 领域 7: 进度与技术研判查询 (DECISION_QUERY - Progress & Technical)
 	if cand := matchQueryProgress(trimmed); cand != nil {
 		cand.Branch = BranchNewIntentPreempt
 		candidates = append(candidates, *cand)
@@ -208,6 +238,7 @@ func (r *RuleBasedRecognizer) Recognize(ctx context.Context, input string, userC
 
 	sortCandidates(candidates)
 	top := &candidates[0]
+	applyCapabilityHint(top, userCtx)
 
 	// -------------------------------------------------------------
 	// 阶段三 (Stage 3)：槽位完备性与置信度裁决 (门禁裁决与追问下发)
@@ -1064,6 +1095,9 @@ func matchSupplementInfo(input string) *CandidateIntent {
 }
 
 func matchQueryProgress(input string) *CandidateIntent {
+	if isWorkflowControlInput(input) {
+		return nil
+	}
 	patterns := []string{
 		"测试方案", "验证方案", "测试", "验证", "型检", "型式检验", "难点", "特别注意", "注意事项", "比较难",
 		"进展", "进度", "走到哪", "到哪一步", "状态", "情况", "评估到哪",
@@ -1135,7 +1169,7 @@ func matchTriggerTask(input string) *CandidateIntent {
 }
 
 func isGreetingOrHelp(input string) bool {
-	greetings := []string{"你好", "您好", "早上好", "下午好", "晚上好", "早啊", "在吗", "hi", "hello", "你是谁", "帮助", "能做什么", "怎么用"}
+	greetings := []string{"你好", "您好", "早上好", "下午好", "晚上好", "早啊", "在吗", "hi", "hello", "你是谁"}
 	for _, g := range greetings {
 		if strings.Contains(strings.ToLower(input), g) {
 			return true
diff --git a/internal/intent/registry.go b/internal/intent/registry.go
index 9e48854b..151622f5 100644
--- a/internal/intent/registry.go
+++ b/internal/intent/registry.go
@@ -167,6 +167,13 @@ func registerBuiltinActions(r *ActionRegistry) {
 		{Key: "card.confirm", Domain: "conversation", Object: "system_ui", Goal: GoalDecide, Risk: RiskHigh, LegacyIntent: IntentConfirmAction, RequiresConfirm: true, DialogueActs: []DialogueAct{DialogueActConfirm}},
 		{Key: "project.stage.execute", Domain: "project", Object: "project", Goal: GoalControl, Risk: RiskHigh, LegacyIntent: IntentExecuteStageAdvance, RequiresConfirm: true},
 		{Key: "security.forbidden", Domain: "security", Object: "system_configuration", Goal: GoalConverse, Risk: RiskHigh, LegacyIntent: IntentSecurityForbidden},
+
+		{Key: "workflow.switch", Domain: "project_workflow", Object: "workflow", Goal: GoalControl, Risk: RiskHigh, LegacyIntent: IntentSwitchWorkflow, CapabilityKey: "SWITCH_WORKFLOW", RequiresConfirm: true, RequiredSlots: []SlotSpec{{Key: SlotTargetWorkflow, Required: true, Label: "目标工作流"}}, DialogueActs: []DialogueAct{DialogueActCommand}},
+		{Key: "workflow.run", Domain: "project_workflow", Object: "workflow_run", Goal: GoalControl, Risk: RiskMedium, LegacyIntent: IntentTriggerWorkflow, CapabilityKey: "TRIGGER_WORKFLOW", RequiresConfirm: true, DialogueActs: []DialogueAct{DialogueActCommand}},
+		{Key: "workflow.status.query", Domain: "project_workflow", Object: "workflow", Goal: GoalQuery, Risk: RiskLow, LegacyIntent: IntentQueryWorkflowStatus, CapabilityKey: "QUERY_WORKFLOW", DialogueActs: []DialogueAct{DialogueActAsk}},
+		{Key: "document.status.query", Domain: "document_gov", Object: "controlled_document", Goal: GoalQuery, Risk: RiskLow, LegacyIntent: IntentQueryDocStatus, CapabilityKey: "VIEW_DOC", DialogueActs: []DialogueAct{DialogueActAsk}},
+		{Key: "conversation.help", Domain: "conversation", Object: "system_ui", Goal: GoalQuery, Risk: RiskLow, LegacyIntent: IntentHelpCapabilities, DialogueActs: []DialogueAct{DialogueActAsk}},
+		{Key: "conversation.unsupported", Domain: "conversation", Object: "system_ui", Goal: GoalConverse, Risk: RiskLow, LegacyIntent: IntentUnsupportedAction},
 	}
 	for _, s := range specs {
 		_ = r.Register(s)
diff --git a/internal/intent/registry_test.go b/internal/intent/registry_test.go
index 1f919d2a..8ac9d6c8 100644
--- a/internal/intent/registry_test.go
+++ b/internal/intent/registry_test.go
@@ -12,6 +12,8 @@ func TestDefaultRegistry_CoversAllLegacyIntents(t *testing.T) {
 		IntentDocGovProposalDecide,
 		IntentQueryRegulations, IntentQuerySimilarCases, IntentQueryUserRights, IntentQueryRejectReason,
 		IntentConfirmAction, IntentExecuteStageAdvance, IntentSecurityForbidden,
+		IntentSwitchWorkflow, IntentTriggerWorkflow, IntentQueryWorkflowStatus,
+		IntentQueryDocStatus, IntentHelpCapabilities, IntentUnsupportedAction,
 	}
 	for _, lt := range legacyIntents {
 		spec, ok := r.GetByLegacyIntent(lt)
diff --git a/internal/intent/types.go b/internal/intent/types.go
index 92becb6e..89178da3 100644
--- a/internal/intent/types.go
+++ b/internal/intent/types.go
@@ -36,7 +36,19 @@ const (
 	IntentExecuteStageAdvance IntentType = "EXECUTE_STAGE_ADVANCE" // 推进工作流阶段执行
 
 	// 安全与权限红线拦截
-	IntentSecurityForbidden    IntentType = "SECURITY_FORBIDDEN"
+	IntentSecurityForbidden IntentType = "SECURITY_FORBIDDEN"
+
+	// 工作流控制（Phase 3 产品能力对齐）
+	IntentSwitchWorkflow      IntentType = "SWITCH_WORKFLOW"
+	IntentTriggerWorkflow     IntentType = "TRIGGER_WORKFLOW"
+	IntentQueryWorkflowStatus IntentType = "QUERY_WORKFLOW_STATUS"
+
+	// 文档/运行态只读查询
+	IntentQueryDocStatus IntentType = "QUERY_DOC_STATUS"
+
+	// 对话修复：帮助 / 暂不支持
+	IntentHelpCapabilities  IntentType = "HELP_CAPABILITIES"
+	IntentUnsupportedAction IntentType = "UNSUPPORTED_ACTION"
 )
 
 // ResolutionBranch 三分支意图消解类别
@@ -126,6 +138,9 @@ const (
 
 	// 路由层槽位
 	SlotTaskBrief = "task_brief" // 自由任务简报（升级建议携带的用户原始诉求）
+
+	// 工作流槽位
+	SlotTargetWorkflow = "target_workflow" // product_manager | test_manager | main
 )
 
 // CardAction 交互卡片按钮动作
diff --git a/internal/intent/workflow_matcher.go b/internal/intent/workflow_matcher.go
new file mode 100644
index 00000000..12c015ad
--- /dev/null
+++ b/internal/intent/workflow_matcher.go
@@ -0,0 +1,263 @@
+package intent
+
+import (
+	"fmt"
+	"strings"
+)
+
+var workflowAliasMap = map[string]string{
+	"产品经理":    "product_manager",
+	"智能产品经理":  "product_manager",
+	"产品工作流":   "product_manager",
+	"产品经理工作流": "product_manager",
+	"urs":     "product_manager",
+	"需求规格":    "product_manager",
+	"测试经理":    "test_manager",
+	"智能测试经理":  "test_manager",
+	"测试工作流":   "test_manager",
+	"测试经理工作流": "test_manager",
+	"验证方案":    "test_manager",
+	"主工作流":    "main",
+	"默认工作流":   "main",
+	"main":    "main",
+}
+
+// extractWorkflowKey 从输入中解析工作流键
+func extractWorkflowKey(input string) string {
+	lower := strings.ToLower(input)
+	for phrase, key := range workflowAliasMap {
+		if strings.Contains(lower, strings.ToLower(phrase)) || strings.Contains(input, phrase) {
+			return key
+		}
+	}
+	return ""
+}
+
+func isWorkflowControlInput(input string) bool {
+	if strings.Contains(input, "工作流") {
+		return true
+	}
+	return extractWorkflowKey(input) != ""
+}
+
+func matchSwitchWorkflow(input string, snap *ContextSnapshot) *CandidateIntent {
+	act := detectDialogueAct(input)
+	if act == DialogueActAsk {
+		return nil
+	}
+	if !isWorkflowControlInput(input) {
+		return nil
+	}
+	switchMarkers := []string{"切换", "换成", "改用", "激活", "切到", "切换到", "切换至"}
+	hasSwitch := false
+	for _, m := range switchMarkers {
+		if strings.Contains(input, m) {
+			hasSwitch = true
+			break
+		}
+	}
+	if !hasSwitch {
+		return nil
+	}
+	wfKey := extractWorkflowKey(input)
+	slots := map[string]string{}
+	if wfKey != "" {
+		slots[SlotTargetWorkflow] = wfKey
+	}
+	reasoning := "用户请求切换项目激活工作流"
+	if wfKey == "" {
+		return &CandidateIntent{
+			Intent:                IntentSwitchWorkflow,
+			Confidence:            0.88,
+			FilledSlots:           slots,
+			Reasoning:             reasoning,
+			ClarificationQuestion: "请说明要切换到哪个工作流：产品经理（product_manager）、测试经理（test_manager）还是主工作流（main）？",
+		}
+	}
+	return &CandidateIntent{
+		Intent:      IntentSwitchWorkflow,
+		Confidence:  0.93,
+		FilledSlots: slots,
+		Reasoning:   reasoning + " → " + wfKey,
+	}
+}
+
+func matchTriggerWorkflow(input string, snap *ContextSnapshot) *CandidateIntent {
+	if detectDialogueAct(input) == DialogueActAsk {
+		return nil
+	}
+	if !isWorkflowControlInput(input) {
+		return nil
+	}
+	runMarkers := []string{"运行", "启动", "执行", "跑一下", "跑一版", "开始跑"}
+	hasRun := false
+	for _, m := range runMarkers {
+		if strings.Contains(input, m) {
+			hasRun = true
+			break
+		}
+	}
+	wfKey := extractWorkflowKey(input)
+	if !hasRun && wfKey == "" {
+		return nil
+	}
+	if !hasRun && wfKey != "" {
+		// 「生成 URS」类可能走 TRIGGER_TASK，不强行 workflow run
+		if strings.Contains(input, "切换") {
+			return nil
+		}
+	}
+	slots := map[string]string{}
+	if wfKey != "" {
+		slots[SlotTargetWorkflow] = wfKey
+	} else if snap != nil && snap.AvailableActions != nil {
+		// 默认当前上下文工作流由 L2 解析
+		for _, a := range snap.AvailableActions {
+			if strings.HasPrefix(a, "TRIGGER_WORKFLOW:") {
+				slots[SlotTargetWorkflow] = strings.TrimPrefix(a, "TRIGGER_WORKFLOW:")
+				break
+			}
+		}
+	}
+	if wfKey == "" && slots[SlotTargetWorkflow] == "" {
+		return &CandidateIntent{
+			Intent:                IntentTriggerWorkflow,
+			Confidence:            0.86,
+			FilledSlots:           slots,
+			Reasoning:             "用户请求运行工作流但未指定目标",
+			ClarificationQuestion: "请说明要运行哪个工作流：产品经理（product_manager）还是测试经理（test_manager）？",
+		}
+	}
+	return &CandidateIntent{
+		Intent:      IntentTriggerWorkflow,
+		Confidence:  0.91,
+		FilledSlots: slots,
+		Reasoning:   "用户请求运行/启动项目工作流",
+	}
+}
+
+func matchQueryWorkflowStatus(input string, snap *ContextSnapshot) *CandidateIntent {
+	if detectDialogueAct(input) != DialogueActAsk {
+		return nil
+	}
+	markers := []string{
+		"当前工作流", "哪个工作流", "什么工作流", "激活的工作流", "激活的是哪个",
+		"有哪些工作流", "可用工作流", "工作流列表", "工作流状态",
+	}
+	hasWF := strings.Contains(input, "工作流")
+	matched := false
+	for _, m := range markers {
+		if strings.Contains(input, m) {
+			matched = true
+			break
+		}
+	}
+	if !matched && !(hasWF && (strings.Contains(input, "吗") || strings.Contains(input, "？") || strings.Contains(input, "?"))) {
+		return nil
+	}
+	return &CandidateIntent{
+		Intent:     IntentQueryWorkflowStatus,
+		Confidence: 0.92,
+		FilledSlots: map[string]string{
+			SlotQueryTopic: "workflow_status",
+		},
+		Reasoning: "用户查询当前或可用工作流状态",
+	}
+}
+
+func matchQueryDocStatus(input string, snap *ContextSnapshot) *CandidateIntent {
+	if detectDialogueAct(input) != DialogueActAsk {
+		return nil
+	}
+	// 已由 DOCGOV 状态查询覆盖的认领/送审不重复
+	if strings.Contains(input, "认领") || strings.Contains(input, "送审") {
+		return nil
+	}
+	markers := []string{
+		"文档状态", "审核状态", "什么状态", "当前状态", "版本状态",
+		"血缘", "stale", "过期原因", "完成了吗", "生成完了吗",
+	}
+	matched := false
+	for _, m := range markers {
+		if strings.Contains(input, m) {
+			matched = true
+			break
+		}
+	}
+	if !matched {
+		return nil
+	}
+	slots := map[string]string{SlotQueryTopic: "doc_status"}
+	if snap != nil && snap.ActiveDocID != "" {
+		slots[SlotTargetDoc] = snap.ActiveDocID
+	}
+	return &CandidateIntent{
+		Intent:      IntentQueryDocStatus,
+		Confidence:  0.90,
+		FilledSlots: slots,
+		Reasoning:   "用户查询受控文档或交付物状态/血缘（只读）",
+	}
+}
+
+func matchHelpCapabilities(input string) *CandidateIntent {
+	helpMarkers := []string{
+		"能做什么", "可以做什么", "有什么功能", "怎么用", "如何使用",
+		"帮助", "使用说明", "能力清单", "支持哪些", "你会什么",
+	}
+	for _, m := range helpMarkers {
+		if strings.Contains(input, m) {
+			return &CandidateIntent{
+				Intent:     IntentHelpCapabilities,
+				Confidence: 0.94,
+				FilledSlots: map[string]string{
+					SlotQueryTopic: "help",
+				},
+				Reasoning: "用户询问系统当前可执行能力",
+			}
+		}
+	}
+	return nil
+}
+
+func matchUnsupportedActionCandidate(input string) *CandidateIntent {
+	unsupportedMarkers := []string{
+		"下载回复", "下载下来", "复制回复", "保存为私密文档", "共享到项目", "取消共享",
+		"删除私密文档", "批量导出", "修改正文", "直接改文档正文",
+	}
+	for _, m := range unsupportedMarkers {
+		if strings.Contains(input, m) {
+			return &CandidateIntent{
+				Intent:     IntentUnsupportedAction,
+				Confidence: 0.93,
+				FilledSlots: map[string]string{
+					SlotQueryTopic: "unsupported",
+				},
+				Reasoning: "用户请求的能力当前仅支持显式 UI 操作，不支持自然语言自动执行",
+			}
+		}
+	}
+	return nil
+}
+
+// applyCapabilityHint 若上下文宣告了 AvailableActions，为已识别动作附加证据（不篡改语义）
+func applyCapabilityHint(top *CandidateIntent, snap *ContextSnapshot) {
+	if top == nil || snap == nil || len(snap.AvailableActions) == 0 {
+		return
+	}
+	spec, ok := DefaultRegistry().GetByLegacyIntent(top.Intent)
+	if !ok || spec.CapabilityKey == "" {
+		return
+	}
+	capKey := spec.CapabilityKey
+	if top.Intent == IntentTriggerWorkflow {
+		if wf := top.FilledSlots[SlotTargetWorkflow]; wf != "" {
+			capKey = "TRIGGER_WORKFLOW:" + wf
+		}
+	}
+	for _, a := range snap.AvailableActions {
+		if a == capKey || strings.HasPrefix(a, capKey) {
+			return
+		}
+	}
+	top.Reasoning += fmt.Sprintf("；注意：当前上下文 AvailableActions 未包含 %s（L2 将做权限/能力裁决）", capKey)
+}
diff --git a/internal/intent/workflow_matcher_test.go b/internal/intent/workflow_matcher_test.go
new file mode 100644
index 00000000..bf8e0ab4
--- /dev/null
+++ b/internal/intent/workflow_matcher_test.go
@@ -0,0 +1,79 @@
+package intent_test
+
+import (
+	"context"
+	"strings"
+	"testing"
+
+	"chat-agent-system/internal/intent"
+)
+
+func TestWorkflowMatcher_SwitchProductManager(t *testing.T) {
+	rec := intent.NewRecognizer()
+	ctx := &intent.ContextSnapshot{
+		AvailableActions: []string{"SWITCH_WORKFLOW", "QUERY_WORKFLOW"},
+	}
+	res, err := rec.Recognize(context.Background(), "切换到智能测试经理工作流", ctx)
+	if err != nil {
+		t.Fatalf("recognize: %v", err)
+	}
+	if res.TopIntent.Intent != intent.IntentSwitchWorkflow {
+		t.Fatalf("expected SWITCH_WORKFLOW, got %s", res.TopIntent.Intent)
+	}
+	if res.TopIntent.FilledSlots[intent.SlotTargetWorkflow] != "test_manager" {
+		t.Errorf("expected test_manager, got %s", res.TopIntent.FilledSlots[intent.SlotTargetWorkflow])
+	}
+	if res.IntentFrameV2 == nil || res.IntentFrameV2.ActionKey != "workflow.switch" {
+		t.Errorf("expected v2 action workflow.switch, got %+v", res.IntentFrameV2)
+	}
+}
+
+func TestWorkflowMatcher_QueryStatus(t *testing.T) {
+	rec := intent.NewRecognizer()
+	res, err := rec.Recognize(context.Background(), "当前激活的是哪个工作流？", nil)
+	if err != nil {
+		t.Fatalf("recognize: %v", err)
+	}
+	if res.TopIntent.Intent != intent.IntentQueryWorkflowStatus {
+		t.Fatalf("expected QUERY_WORKFLOW_STATUS, got %s", res.TopIntent.Intent)
+	}
+}
+
+func TestWorkflowMatcher_HelpNotCasualChat(t *testing.T) {
+	rec := intent.NewRecognizer()
+	res, err := rec.Recognize(context.Background(), "这个系统能做什么？", nil)
+	if err != nil {
+		t.Fatalf("recognize: %v", err)
+	}
+	if res.TopIntent.Intent != intent.IntentHelpCapabilities {
+		t.Fatalf("expected HELP_CAPABILITIES, got %s", res.TopIntent.Intent)
+	}
+}
+
+func TestWorkflowMatcher_UnsupportedAction(t *testing.T) {
+	rec := intent.NewRecognizer()
+	res, err := rec.Recognize(context.Background(), "帮我把这条回复下载下来", nil)
+	if err != nil {
+		t.Fatalf("recognize: %v", err)
+	}
+	if res.TopIntent.Intent != intent.IntentUnsupportedAction {
+		t.Fatalf("expected UNSUPPORTED_ACTION, got %s", res.TopIntent.Intent)
+	}
+}
+
+func TestWorkflowMatcher_NonCreatorCapabilityHint(t *testing.T) {
+	rec := intent.NewRecognizer()
+	ctx := &intent.ContextSnapshot{
+		AvailableActions: []string{"QUERY_PROGRESS"},
+	}
+	res, err := rec.Recognize(context.Background(), "切换到产品经理工作流", ctx)
+	if err != nil {
+		t.Fatalf("recognize: %v", err)
+	}
+	if res.TopIntent.Intent != intent.IntentSwitchWorkflow {
+		t.Fatalf("expected semantic SWITCH_WORKFLOW, got %s", res.TopIntent.Intent)
+	}
+	if res.TopIntent.Reasoning == "" || !strings.Contains(res.TopIntent.Reasoning, "AvailableActions") {
+		t.Errorf("expected capability hint in reasoning, got %q", res.TopIntent.Reasoning)
+	}
+}