136 lines
6.2 KiB
Go
136 lines
6.2 KiB
Go
package coordinator
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import (
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"context"
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"fmt"
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"strings"
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"chat-agent-system/internal/intent"
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"chat-agent-system/internal/maturity"
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)
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// handleAmbiguousConsult 处理用户犹豫或征询建议 (分支 3 模糊分忧)
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func (e *CoordinatorEngine) handleAmbiguousConsult(ctx context.Context, cand *intent.CandidateIntent, userCtx *UserProjectContext, rawInput string) (*CoordinationResult, error) {
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if cand != nil && strings.TrimSpace(cand.ClarificationQuestion) != "" {
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return &CoordinationResult{
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Status: StatusClarificationRequired,
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Intent: cand.Intent,
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Branch: cand.Branch,
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ClarificationPrompt: cand.ClarificationQuestion,
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NaturalReply: cand.ClarificationQuestion,
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UpdatedContext: userCtx,
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}, nil
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}
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currentStage := userCtx.Project.CurrentStage
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projName := userCtx.Project.Name
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if projName == "" {
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projName = "当前项目"
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}
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// 只在低置信度的模糊咨询里，才用关键词改走测试分析。高置信度保持原意图。
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if cand.Confidence < 0.6 && (strings.Contains(rawInput, "测试") || strings.Contains(rawInput, "验证") || strings.Contains(rawInput, "型检") ||
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strings.Contains(rawInput, "难点") || strings.Contains(rawInput, "注意") || strings.Contains(rawInput, "比较难") ||
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strings.Contains(rawInput, "方案")) {
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if cand.FilledSlots == nil {
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cand.FilledSlots = make(map[string]string)
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}
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cand.FilledSlots[intent.SlotQueryTopic] = "testing_analysis"
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return e.handleQueryProgress(ctx, cand, userCtx, rawInput)
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}
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// 通用非业务问句不得吃阶段推销模板；改道闲聊处理器（LLM 优先，失败回退问候模板）。
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if intent.IsSmallTalkOrGeneralQuestion(rawInput) {
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return e.handleCasualChat(ctx, userCtx, rawInput)
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}
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var sb strings.Builder
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sb.WriteString(fmt.Sprintf("完全理解您想再掂量一下。针对「%s」目前的节点，我帮您快速对照一下：\n\n", projName))
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if currentStage == maturity.StageV01_Triage {
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sb.WriteString("• 若推进 V0.5（方案成型与法规对齐）：\n")
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sb.WriteString(" 我可帮您梳理初步架构与注册分类路径，并预估型检成本，便于与客户深入沟通；\n")
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sb.WriteString("• 若先放一放 / 多做调研：\n")
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sb.WriteString(" 可先补齐预算、目标市场或使用场景等信息，降低后续返工风险。\n\n")
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sb.WriteString("💡 如果您接下来更希望先有一份可审阅的材料，我可以先整理一版 V0.5 方案框架与法规路径；节奏仍由您决定。\n\n")
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sb.WriteString("您更倾向于：\n")
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sb.WriteString("[1] 先做 V0.5 方案框架（可直接回复“好”或“1”）\n")
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sb.WriteString("[2] 先说明您当前最关心的细节，我做针对性分析")
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} else {
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sb.WriteString("当前各项工作进展平稳。您可以把零散想法随时告诉我，我来帮您沉淀；时机成熟时，再一起推进下一阶段也完全可以。")
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}
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reply := sb.String()
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source := ReplySourceTemplate
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if llmReply, llmSource := e.generateDialogueReply(ctx, rawInput, userCtx); llmReply != "" {
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reply = llmReply
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source = llmSource
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}
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nextExp := BuildNextExpectation(currentStage, projName)
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// 路由层：复杂自由任务画像命中时，先给即时初答，再附升级建议（复用挂起期望机制，含每会话冷却）
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reply, nextExp = maybeAttachUpgradeHintWithEngine(e, ctx, rawInput, userCtx, reply, nextExp)
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userCtx.applyPending(nextExp)
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return &CoordinationResult{
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Status: StatusAccepted,
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Intent: cand.Intent,
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Branch: intent.BranchAmbiguousFallback,
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NaturalReply: reply,
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AdvisorBrief: userCtx.LatestAdvisorBrief,
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UpdatedContext: userCtx,
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NextExpectation: nextExp,
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ReplySource: source,
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}, nil
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}
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func (e *CoordinatorEngine) handleCasualChat(ctx context.Context, userCtx *UserProjectContext, rawInput string) (*CoordinationResult, error) {
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projName := userCtx.Project.Name
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if projName == "" {
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projName = "当前医疗器械研发项目"
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}
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nextExp := BuildNextExpectation(userCtx.Project.CurrentStage, userCtx.Project.Name)
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userCtx.applyPending(nextExp)
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nameSuffix := ""
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if userCtx.User.Name != "" {
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nameSuffix = "，" + userCtx.User.Name
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}
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reply := fmt.Sprintf("您好%s！我是您的项目助手，很高兴协助您推进医疗器械立项与研发协同。\n\n针对「%s」，我可以帮您：\n• 查询进展、成熟度与风险；\n• 沉淀客户需求与技术指标；\n• 起草沟通话术与方案要点；\n• 推进方案论证与报价核算。\n\n如果您愿意，我们可以先从您当前最关心的一块开始——您想先看进展、补事实，还是直接聊方案？",
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nameSuffix, projName)
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source := ReplySourceTemplate
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if llmReply, llmSource := e.generateDialogueReply(ctx, rawInput, userCtx); llmReply != "" {
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reply = llmReply
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source = llmSource
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}
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// 路由层：复杂自由任务画像命中时，先给即时初答，再附升级建议（复用挂起期望机制，含每会话冷却）
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reply, nextExp = maybeAttachUpgradeHintWithEngine(e, ctx, rawInput, userCtx, reply, nextExp)
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userCtx.applyPending(nextExp)
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return &CoordinationResult{
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Status: StatusAccepted,
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Intent: intent.IntentCasualChat,
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Branch: intent.BranchNewIntentPreempt,
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NaturalReply: reply,
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AdvisorBrief: userCtx.LatestAdvisorBrief,
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UpdatedContext: userCtx,
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NextExpectation: nextExp,
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ReplySource: source,
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}, nil
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}
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// handleSecurityForbidden 处理安全红线与合规拦截 (ISO 13485 / 21 CFR Part 11)
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func (e *CoordinatorEngine) handleSecurityForbidden(userCtx *UserProjectContext) (*CoordinationResult, error) {
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reply := "⚠️ **合规权限拦截**：根据医疗器械质量管理规范（ISO 13485 / 21 CFR Part 11），企业人员的法定身份（姓名、工号、职位、部门）与系统控制台属于基线受控资产，不支持通过对话动态修改。您可通过‘查询我的权限’查看您在当前各文档中的法定职责。"
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return &CoordinationResult{
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Status: StatusRejected,
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Intent: intent.IntentSecurityForbidden,
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Branch: intent.BranchNewIntentPreempt,
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RejectReason: "SECURITY_FORBIDDEN_BASELINE_ASSET",
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NaturalReply: reply,
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UpdatedContext: userCtx,
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}, nil
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}
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